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Digital & Innovation

AI-powered virtual health assistant optimising patient care

Health Industry Hub | December 2, 2019 |

A digitally reimagined voice-powered, AI-driven virtual health assistant has proven to improve patient communication at the bedside.

This solution offers an alternative or adjunct to traditional nurse call systems. Using a smart speaker configured with OrbitaASSIST, the patient can say things like “tell the nurse I need a pillow,” or “tell the nurse I’ve fallen.” Artificial intelligence (AI) and machine learning operate on the backend to triage, prioritise, and intelligently route requests to appropriate care team members who view requests on mobile, tablet, or desktop devices. The patient hears a natural language response such as “someone will bring you a pillow soon,” or “we’ve raised an alarm with the nurse.”

According to Nick White, Orbita’s Executive Vice President of Patient Care Solutions, in the solution’s first 18 months of pilot operation including use at Sydney’s Prince of Wales Hospital, more than 8,000 patient requests were made. “Research shows the value of OrbitaASSIST in facilitating early identification of critical care needs and dramatically reducing the median time of response to calls for help – by as much as 70%,” he said. “The earliest adopters of this advanced bedside communication solution also saw a reduction in falls and other hospital acquired complications.”

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High satisfaction scores came from surveyed users of the solution, where 87% of nurses reported feeling more confident in their ability to appropriately respond to patient requests and 100% of patients surveyed wanting it available if hospitalised again.

“This is a true reflection of digital transformation and a great day for the future of healthcare,” said Orbita CEO Bill Rogers. “Orbita’s focus is to transform lives, enhance patient care journeys and yield new efficiencies through the power of voice and conversational AI.”

In its use across various care settings, this solution received more than 25 awards including a Good Design Award, the national iAward for Research and Development, a 2019 Webby for Technical Achievement in Voice, the AMY’s Trail Blazing Product of the Year, and a Prime Award for Excellence in Patient Support. 

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