Trends driving patient experience innovation in Australia

Millions have been invested in healthcare technology over the past decade focused on improving the administrative efficiency of the Australian healthcare system and providing greater patient access.

The Australian Healthcare Week 2020 Market Report, compiled with insights from Australian healthcare professionals, explores digital transformation and the patient-centric opportunities of digital healthcare in driving patient experience innovations in 2020 and beyond.

The report states “As the healthcare landscape changes and public policy is focused on quality, coordinated accountable care, and expanded emphasis on addressing chronic conditions, healthcare IT has had to grow with it and become more patient-centric to help achieve these goals.

Digital healthcare innovations are massively transformative with healthcare professionals investing heavily in an effort to overcome capacity and bandwidth challenges, supplement physical infrastructure, modernise operations or simply deliver better patient experiences.”

What challenges are these digital investments a response to?

According to the report, with its ability to increase efficiency and productivity, improve access to patient data and deliver better experiences, digital heath has emerged as the only way forward in 2020 and beyond. A huge 85% of respondents indicated that new digital technology solutions are a key investment area.

What is the biggest benefits of digital healthcare?

In-house digital transformations, widespread EMR rollout and government initiatives like My Health Record are already forming the foundation for future digital innovation in 2019.

According to the data robotics, artificial intelligence and 3D printing all offer great opportunity to revolutionise healthcare. Wearable monitoring devices however topped the board at 43% and with Deloitte predicting that the global market of wearable medical devices and remote patient monitoring systems expected to reach $901 billion by 2022 the way forward is clear.

What technologies are making the biggest impact when it comes to process excellence and patient experience?

Which emerging technology do you think has the biggest potential to shape the future of healthcare?

Reference: The Australian Healthcare Week Market Report

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