Zimmer Biomet launches Asia Pac customer experience centre to drive robotics transformation

MedTech News: Zimmer Biomet has opened a Customer Experience Centre (CEC) of its robotics technologies, a unique facility located at the company’s Asia Pacific regional headquarters in Singapore.

The ZBEdge Customer Experience Centre is a state-of-the-art facility that showcases Zimmer Biomet’s latest technologies – ROSA robotics, mymobility digital health platform, OrthoIntel intelligence platform, OptiVu Mixed Reality along with the company’s legacy orthopaedic implants.

Serving healthcare professionals, business partners and surgeons in the Asia Pacific region, the CEC aims to offer a collaborative environment that will enable Zimmer Biomet to partner with healthcare professionals, academic associations and relevant institutions to develop impactful healthcare solutions and to host surgical and clinical trainings leveraging on Zimmer Biomet’s connected technology ecosystem. It is Zimmer Biomet’s first such centre in the region.

“The opening of our Customer Experience Centre marks a great milestone for us. As a global leader in MedTech industry, Zimmer Biomet is committed to the relentless pursuit of innovation to alleviate pain and improve the quality of life for people around the world,” said Sang Yi, Group President, Asia Pacific.

“Our ZBEdge Customer Experience Centre provides a truly unique environment for collaboration with Zimmer Biomet’s business partners where we can facilitate training and educational opportunities. This is our commitment to offer personalised experiences and to deliver improved patients’ outcomes.”

Clarence Ngui, Regional Vice President Regional Medical Education APAC, added “The CEC will operate as the interface between healthcare professionals and Zimmer Biomet Institute through engaging and interactive trainings across all product portfolios, combining the strengths of the company’s latest services and technologies to enhance their learning journey with ease and efficiency. We look forward to working closely with all customers and business partners to fully realise the transformative potential that the centre can bring.”

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